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Customer Care and Telephone Skills

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The event of technology has meant that we need to refine our telephone communication more than ever. Over the phone we have to communicate 93% of our message with our voice, so how we say what we say has suddenly become that much more important. We need to think about voice tone, pace and volume. On top of that, things we would normally show visually, like friendliness or enthusiasm also need to be communicated through the voice. Delegates will learn how to develop effective face-to-face customer skills, how to establish & maintain excellent customer relationships.

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